Known Issues
OpenText Intelligent Capture: Cannot log in to Administrator after enabling network data encryption.
Issue: You cannot login to Administrator after enabling the network data encryption feature. The login screen may get stuck or hang after clicking on “Login”. Cause: This is a known issue with the data encryption feature. It was reported in IC 22.3 ...
OpenText Intelligent Capture: Cannot login to Administrator.
Issue: You cannot login to Administrator. Cause: Account does not have sufficient permissions or Internet Explorer Enhanced security is enabled. Resolution: A. Add 127.0.0.1 to Internet Explorer's Trusted Sites or Intranet Zones. B. Change 127.0.0.1 ...
OpenText Intelligent Capture: Reports feature not showing up in Administrator
Issue: You do not see the Reports section in Administrator under Reports/Logs. Causes: 1. The Intelligent Capture server was installed and configured to use an internal file-based database instead of an external SQL Server database. 2. The wrong ...
OpenText Intelligent Capture - Captiva Administrator error "Database Vendor Code: 18" occurs when generating reports
Description: Captiva Administrator displays an error when generating a report. Cause: Default database provider does not support TLS 1.2. Resolution: Install SQL Native Client driver (sqlncli.msi) Configure and run reports associated with report ...
OpenText Intelligent Capture: IaCopy failing to copy and returning error code 6016 or 4585
Issue: IaCopy failing to copy a batch from the server to a directory. Cause: IaCopy settings need to be corrected/updated. Resolution: Error Code 6016: Could not log in; check username, password, and domain Error Code 4585: This operation requires a ...
OpenText Intelligent Capture: Scanned images are intermittently cropped or cut off on one side.
Issue: Images scanned in through ScanPlus are intermittingly cropped or cut off on one side. Cause: Scanner or Image Processor settings could cause images to be cropped/cut off. Resolution: 1. Check if there are any detection features in the scanner ...
OpenText Intelligent Capture: Standard Import suddenly failing to import emails from o365 using OAuth
Issue: Standard Import suddenly failing to import emails. Cause: The Client Secret key has expired. Resolution: Generate a Client Secret key with a valid expiration date. IDEA Refer to the attached KB article for more information on configuring oAuth ...
OpenText Intelligent Capture: RecognitionModelData files downloaded using DeploymentUtility are 0 kb.
Issue: When using DeploymentUtility.exe to download RecogntionModelData, some data_nnnnn files are 0 kb. No errors occurred when running the utility but there may be incomplete data downloaded from the IEE database. Resolution: Apply hotfix for ...
OpenText Intelligent Capture: “Send operation had timed out” error occurs when attempting to log into the Intelligent Server.
Issue: In Completion, when attempting to log in, the following error message is returned "Send operation had timed out". Cause: Traffic through 10099 was blocked. Resolution: Port 10099 (default) needs to be open for Intelligent Capture server/client ...
OpenText Intelligent Capture: “Connection refused by remote host. Make sure server is operational” error occurs when logging into the server
Issue: When logging into Scanplus, the following error occurs “Connection refused by remote host. Make sure server is operational” Cause: The Intelligent Capture Service is not running, or the server cannot be reached. Resolution: 1. Verify that the ...
OpenText Intelligent Capture: In Classification, the following error occurs when processing a batch: “Exception of type 'Dispatcher.ModuleCore.Log.DiaException' was thrown”
Cause: Image size exceeding system limit. Resolution: Check file size, dpi, dimensions in pixels. The documented maximum stage file size is 200 mb, and the recommended size varies by module. Refer to the following sections in the Intelligent Capture ...
OpenText Intelligent Capture: BatchCopy.exe throwing error “A request to server failed. Request message code: 788, Server returned error code: 6019”
Issue: When running BatchCopy.exe to copy a batch from server, you are getting either of these error messages: A. “A request to server failed. Request message code: 788, Server returned error code: 6019” B. “A request to server failed. Request ...
OpenText Intelligent Capture: Standard Export throwing error “Batch file data is not found”
Issue: In Standard Export, when exporting image files to a folder through FileSystem connection, the task fails and the error is logged to the ErrorText iavalue “Batch file data is not found. ImageConverter:1.OutputFile”. Resolution: Check the batch ...
OpenText Intelligent Capture: Standard Export reporting error “AXEngineDocumentIndexValiationError(409), Scope: DocumentIndex, Action: Update. The text field length exceeds the maximum data length.”
Issue: In Standard Export, when exportinga task to AppEnhancer through REST connection, the task fails and an error is logged to the ErrorText output iavalue: Failed to execute external API. Error:{"ErrorCode":9999,"Message":"Message ID: ...
OpenText Intelligent Capture: How to enable Click to Extract in Completion using Information Extraction Engine OcrDataCache
The Click to Extract feature in identification/Completion requires OcrDataCache. When using an IEE project with Classification/Extraction, the OcrDataCache from the Extraction step can be assigned to Completion to enable Click to Extract. For ...
EMC Captiva WSOutput Windows Service Fails to Start
When trying to start the EMC Captiva WSOutput service, you receive the following error message in the Event Log: Module WebServicesOutput is failing to start. Error: Could not load file or assembly 'Microsoft.Web.Services3, Version=3.0.0.0, ...
Recent Articles
OpenText AppEnhancer 24.4 Guides
OpenText AppEnhancer CE 24.4 - Release Notes These Release Notes provide an overview of AppEnhancer 24.4, including new features, delivery information, and supported platforms. OpenText AppEnhancer CE 24.4 - Administration Guide This document ...
OpenText Intelligent Capture 22.4 Release Notes
Intelligent Capture 22.4 - Release Notes These Release Notes provide an overview of Intelligent Capture 22.3, including new features, delivery information, and supported platforms. Intelligent Capture for Invoices CE 22.4 - Release Notes These ...
OpenText Intelligent Capture 21.4 Release Notes
OpenText Intelligent Capture 21.4 - Release Notes These Release Notes provide an overview of Intelligent Capture CE 21.4, including new features, delivery information, and supported platforms.
OpenText Intelligent Capture 21.4 Operator Guides
OpenText Intelligent Capture CE 21.4 - Desktop Client Operator Guide: Identification and Completion This guide describes how to use the Identification and Completion modules in production. OpenText Intelligent Capture CE 21.4 - Common Production ...
OpenText AppEnhancer 24.2 Guides
OpenText AppEnhancer 24.2 Release Notes These Release Notes provide an overview of AppEnhancer 24.2, including new features, delivery information, and supported platforms. OpenText AppEnhancer 24.2 – Administration Guide This document describes ...