OpenText Intelligent Capture: Reports feature not showing up in Administrator

Issue: 
You do not see the Reports section in Administrator under Reports/Logs.

Causes:

1.  The Intelligent Capture server was installed and configured to use an internal file-based database instead of an external SQL Server database.

2.  The wrong version of Crystal Reports Runtime was installed.  A compatible version needs to be installed on the same system as Administrator where reports will be run.  Refer to the Intelligent Capture Release Notes for the compatible version of Crystal Reports Runtime.

Info

Verify there is a SERVER license with R feature code to use the Reports feature.

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