OpenText Intelligent Capture: Reports feature not showing up in Administrator

Issue: 
You do not see the Reports section in Administrator under Reports/Logs.

Causes:

1.  The Intelligent Capture server was installed and configured to use an internal file-based database instead of an external SQL Server database.

2.  The wrong version of Crystal Reports Runtime was installed.  A compatible version needs to be installed on the same system as Administrator where reports will be run.  Refer to the Intelligent Capture Release Notes for the compatible version of Crystal Reports Runtime.

Info

Verify there is a SERVER license with R feature code to use the Reports feature.

• Popular Articles

• AppXtender Render Service or Web services fails to deliver images

  Created a new Render Server DB. We then ran component registration on all components and IIS reset. We believe the cm_rscache and cm_rsjobqueue tables also became corrupt.

• OpenText AppEnhancer AppXtender Google Chrome Issue Index Text Fields Disappearing WX-17391

  Chromium and the Chrome browser have an update, Version 114.0.5735.91, which is causing a compatibility problem with AppXtender 16.3, 16.6 and 20.3. AppXtender and AppEnhancer versions 20.4 and above are unaffected as far as we can test and are ...

• Max Request Length Exceeded error received AppXtender Web Access

  You will get this error when uploading or scanning in Web Access. Solution Details The Appxtender Web Access default file size allowed is 10 MB. However, this can be changed by editing the setting in the web.config file as follows. This should be ...

• Keyboard Shortcuts available in AppXtender Web Access

  Here is a list of the available Keyboard Shortcuts in AppXtender Web Access: Open shortcut help ? Print ctrl + alt + p Previous Document alt + p Next Document alt + n Next Page alt + pagedown Previous Page alt + pageup Next Page Version alt + ⇧ + ...

• AppXtender Render Server error when using Print Export or Email

  This often occurs when the AppXtender Rendering Server service is running under the impersonation account as opposed to the Local System and does not have the right to all needed resources to perform these tasks. Here are the steps to fix: 1. Go to ...

• Related Articles

• OpenText Intelligent Capture: Crystal Reports Runtime requirement for Reports feature in Administrator.

  A compatible version of Crystal Reports Runtime is required to see the Reports feature in Administrator. Once the Crystal Reports Runtime has been installed, the Reports feature becomes available under the Reports / Logging pane. The table below ...

• OpenText Intelligent Capture: “Connection refused by remote host. Make sure server is operational” error occurs when logging into the server

  Issue: When logging into Scanplus, the following error occurs “Connection refused by remote host. Make sure server is operational” Cause: The Intelligent Capture Service is not running, or the server cannot be reached. Resolution: 1. Verify that the ...

• OpenText Intelligent Capture: In Classification, the following error occurs when processing a batch: “Exception of type 'Dispatcher.ModuleCore.Log.DiaException' was thrown”

  Cause: Image size exceeding system limit. Resolution: Check file size, dpi, dimensions in pixels. The documented maximum stage file size is 200 mb, and the recommended size varies by module. Refer to the following sections in the Intelligent Capture ...

• OpenText Intelligent Capture - Captiva Administrator error "Database Vendor Code: 18" occurs when generating reports

  Description: Captiva Administrator displays an error when generating a report. Cause: Default database provider does not support TLS 1.2. Resolution: Install SQL Native Client driver (sqlncli.msi) Configure and run reports associated with report ...

• OpenText Intelligent Capture: How to check server or ANNUAL page count usage and availability in Intelligent Capture Administrator.

  Intelligent Capture licensing is based on page counts and connections for client modules and server. Below are steps to check SERVER or ANNUAL page count usage and availability. Steps Check License Codes - validate SERVER and ANNUAL licenses. 1. Go ...