OpenText Intelligent Capture: “Connection refused by remote host. Make sure server is operational” error occurs when logging into the server

Issue: 

When logging into Scanplus,  the following error occurs “Connection refused by remote host. Make sure server is operational”

Cause:
The Intelligent Capture Service is not running, or the server cannot be reached.

Resolution:

      1.     Verify that the Intelligent Capture/InputAccel Server service is running on the server.
2.     Run the Windows “ping” from the command prompt to troubleshoot connectivity and name resolution. Ping the server by machine name, FQDN, or IP address. 
3.     Check port 10099.
      Run PowerShell “tnc” command to check the connection through port 10099.
     Eg: tnc ServerABC  -port 10099  

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