OpenText Intelligent Capture: Scanned images are intermittently cropped or cut off on one side.

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• AppXtender Render Service or Web services fails to deliver images

  Created a new Render Server DB. We then ran component registration on all components and IIS reset. We believe the cm_rscache and cm_rsjobqueue tables also became corrupt.

• OpenText AppEnhancer AppXtender Google Chrome Issue Index Text Fields Disappearing WX-17391

  Chromium and the Chrome browser have an update, Version 114.0.5735.91, which is causing a compatibility problem with AppXtender 16.3, 16.6 and 20.3. AppXtender and AppEnhancer versions 20.4 and above are unaffected as far as we can test and are ...

• Max Request Length Exceeded error received AppXtender Web Access

  You will get this error when uploading or scanning in Web Access. Solution Details The Appxtender Web Access default file size allowed is 10 MB. However, this can be changed by editing the setting in the web.config file as follows. This should be ...

• Keyboard Shortcuts available in AppXtender Web Access

  Here is a list of the available Keyboard Shortcuts in AppXtender Web Access: Open shortcut help ? Print ctrl + alt + p Previous Document alt + p Next Document alt + n Next Page alt + pagedown Previous Page alt + pageup Next Page Version alt + ⇧ + ...

• AppXtender Render Server error when using Print Export or Email

  This often occurs when the AppXtender Rendering Server service is running under the impersonation account as opposed to the Local System and does not have the right to all needed resources to perform these tasks. Here are the steps to fix: 1. Go to ...

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• Captiva Cloud Runtime - Downloads

  You will need to install the Captiva (rebranded as OpenText Intelligent Capture in 2019) Cloud Runtime utility in order to use the scanner functionality in ApplicationXtender 16.3 and above. This component may have been included on the install disk ...

• OpenText Intelligent Capture: “Connection refused by remote host. Make sure server is operational” error occurs when logging into the server

  Issue: When logging into Scanplus, the following error occurs “Connection refused by remote host. Make sure server is operational” Cause: The Intelligent Capture Service is not running, or the server cannot be reached. Resolution: 1. Verify that the ...

• OpenText Intelligent Capture: In Classification, the following error occurs when processing a batch: “Exception of type 'Dispatcher.ModuleCore.Log.DiaException' was thrown”

  Cause: Image size exceeding system limit. Resolution: Check file size, dpi, dimensions in pixels. The documented maximum stage file size is 200 mb, and the recommended size varies by module. Refer to the following sections in the Intelligent Capture ...

• EMC Captiva WSOutput Windows Service Fails to Start

  When trying to start the EMC Captiva WSOutput service, you receive the following error message in the Event Log: Module WebServicesOutput is failing to start. Error: Could not load file or assembly 'Microsoft.Web.Services3, Version=3.0.0.0, ...

• OpenText Intelligent Capture: Standard Import suddenly failing to import emails from o365 using OAuth

  Issue: Standard Import suddenly failing to import emails. Cause: The Client Secret key has expired. Resolution: Generate a Client Secret key with a valid expiration date. IDEA Refer to the attached KB article for more information on configuring oAuth ...