OpenText Intelligent Capture: Standard Import suddenly failing to import emails from o365 using OAuth

OpenText Intelligent Capture: Standard Import suddenly failing to import emails from o365 using OAuth

Issue:
Standard Import suddenly failing to import emails.


Cause:
The Client Secret key has expired.


Resolution:
Generate a Client Secret key with a valid expiration date.



IDEA

Refer to the attached KB article for more information on configuring oAuth for the email connection

The error messages in Designer and the Standard Import trace logs at default level may not be specific enough to identify the issue.  
Run Standard Import with tracelevel:debug parameter to get more logging info.


In Designer, the email connection test fails with error message:
“Unable to connect to the server”.


Standard Import logging at the default logging level shows:
00:00:10.076 Tid=16,Connected to MailServer: outlook.office365.com, connection name: ABCOAuth.
00:00:10.165 Tid=16,Failed to load messages list from MailServer: outlook.office365.com, connection name: ABCOAuth.
00:00:10.276 Tid=16,Custom module dispose failed. Error: Unable connect to the server: outlook.office365.com.


Standard Import logging with tracelevel:debug parameter  shows a more detailed information:
 at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Emc.InputAccel.Import.Email.OauthTokenProvider.ObtainAADToken()
---> (Inner Exception #0) MSAL.Desktop.4.17.1.0.MsalServiceException:
ErrorCode: invalid_client Microsoft.Identity.Client.MsalServiceException: A configuration issue is preventing authentication - check the error message from the server for details.You can modify the configuration in the application registration portal. See https://aka.ms/msal-net-invalid-client for details.  Original exception: AADSTS7000222: The provided client secret keys for app 'd100b49e-68a9-44c8-93f8-3383f7c366f0' are expired. Visit the Azure portal to create new keys for your app: https://aka.ms/NewClientSecret, or consider using certificate credentials for added security: https://aka.ms/certCreds.