Known Issues
Users Receive an IDispatch Error #1210 when logging into AppXtender Desktop (Document Manager)
Problem A user might encounter an IDispatch Error #1210 error of some kind when logging into AppXtender Desktop (Document Manager) or associated applications. They are typically a connection error of some kind. The variants are described below. Cause ...
In AppXtender Document Manager or Web Access, cannot delete page despite having "Delete Page" permission
In this situation, the Delete Page will be grayed out and unusable in the Page menu. This will occur when the document you are trying to delete page from has only one page. The Delete Document option should be used instead in this scenario, as ...
In AppXtender Web Access, I receive message "No Documents Found" when documents can be retrieved when logged in as another user
This message can come up when the user running the query is not allowed to view the document according to the Document Level Security rules you have in place. The Document Level Security setup can be reviewed in AppXtender Administrator under ...
AppXtender Web Access error "An unexpected error has occurred on the server. Error Message: Operation is not valid due to the current state of the object"
On the Web Access server, please do the following: 1. Launch Component Registration Wizard 2. Click Next 3. Choose Web Access Server 4. Click Next twice, then Finish 5. Open Command Line as Administrator 6. Type IISRESET then enter *Note - this will ...
AppXtender Document Manager error "Invalid Logon Handle"
This message is common in a scenario where the local client machine running Document Manager cannot contact the license server to obtain a license. If you are getting this error after the machine had been working for a period of time then suddenly ...
AppXtender Admin does not show all available options
Problem: When you log into ApplicationXtender Administrator, even as SYSOP, you see only two nodes: Application Management Monitoring Solution: Please make sure to choose "Global Administration" and not your datasource name from the drop-down menu ...
Error Fix 'Unable to lock the document' ApplicationXtender Web Access
Here are the steps to address this error: 1. Log into ApplicationXtender Administrator 2. Go to Monitoring - Locked Documents 3. Click the checkbox next to the document you want to unlock 4. Click the Unlock button. You will get this dialog telling ...
Cannot reinstall AppXtender Rendering Server after uninstall
You may get an error code mentioning code "27508" or a message "Rolling back updates" when attempting to reinstall on a machine where Rendering Server has been installed previously. This indicates the uninstall did not complete fully and successfully ...
Thumbnails missing in ApplicationXtender WebAccess
On the Web Access.Net IIS server, navigate to the following directory and perform the following steps. 1. Find file C:\inetpub\wwwroot\AppXtender\App\Controllers\thumbnail.js and copy to another directory as a backup, leaving the original present. 2. ...
AppXtender Render Server error when using Print Export or Email
This often occurs when the AppXtender Rendering Server service is running under the impersonation account as opposed to the Local System and does not have the right to all needed resources to perform these tasks. Here are the steps to fix: 1. Go to ...
Max Request Length Exceeded error received AppXtender Web Access
You will get this error when uploading or scanning in Web Access. Solution Details The Appxtender Web Access default file size allowed is 10 MB. However, this can be changed by editing the setting in the web.config file as follows. This should be ...
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