How to enable and use scanning for AppEnhancer or AppEnhancer Web Access
How to enable and use scanning from Web Access
Requirements
Captiva Cloud Toolkit
Web Access (WX) requires the installation of a plugin called Captiva Cloud Toolkit (CCT) to enable scanning. It comprises of the following. These downloads can be provided at request via a support ticket.
- Captiva Cloud Runtime
- Captiva Cloud Toolkit
- Updates
User Settings
WX requires a user setting to be enabled. This can be done by administrators, individuals or set as a default for everyone or particular users.
User Permissions
WX requires a user privilege enabled for their profile. This can be done by an administrator.
Drivers
The computer being used to access Web Access and scan in documents needs to have the the scanner manufacturer's driver installed for the scanner to function.
Specifically, for the use of scanning into WX, a TWAIN or ISIS driver is required.
Specifically, for the use of scanning into WX, a TWAIN or ISIS driver is required.
If your scanner manufacturer does not provide a TWAIN or ISIS compliant driver, the scanning process cannot occur, as the scanner selector will not find an appropriate driver. This is true, even if the scanner functions in other programs like Adobe or Word.
Scanning
Document View
- When in document view, you will see this scanner icon turn blue if all prerequisites have been met.
- Clicking on this scanner button will prompt you to allow access to your scanners and present you with a list of supported scanners and their corresponding driver.
Select the driver available for your scanner. If you do not see your scanner in the list, contact your internal helpdesk and\or IT staff to help make sure you or they installed the correct driver type, that the hardware is functional and properly connected to the computer. - Once the driver\scanner is selected and loaded, you will now see the scan button also light up blue. This means that the scanner is ready to scan in a document. Click the scan button to do so.
- If there are no problems with the hardware, driver, or content being scanned in, you should see the scanned in document in the document view.
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