How to enable and use scanning for AppEnhancer or AppEnhancer Web Access

How to enable and use scanning for AppEnhancer or AppEnhancer Web Access

How to enable and use scanning from Web Access

Requirements

Captiva Cloud Toolkit

Web Access (WX) requires the installation of a plugin called Captiva Cloud Toolkit (CCT) to enable scanning. It comprises of the following. These downloads can be provided at request via a support ticket.
  1. Captiva Cloud Runtime
  2. Captiva Cloud Toolkit
  3. Updates

User Settings

WX requires a user setting to be enabled. This can be done by administrators, individuals or set as a default for everyone or particular users.

User Permissions

WX requires a user privilege enabled for their profile. This can be done by an administrator.

Drivers

The computer being used to access Web Access and scan in documents needs to have the the scanner manufacturer's driver installed for the scanner to function.
Specifically, for the use of scanning into WX, a TWAIN or ISIS driver is required.
If your scanner manufacturer does not provide a TWAIN or ISIS compliant driver, the scanning process cannot occur, as the scanner selector will not find an appropriate driver. This is true, even if the scanner functions in other programs like Adobe or Word.

Scanning

Document View

  1. When in document view, you will see this scanner icon turn blue if all prerequisites have been met.
  2. Clicking on this scanner button will prompt you to allow access to your scanners and present you with a list of supported scanners and their corresponding driver.
    Select the driver available for your scanner. If you do not see your scanner in the list, contact your internal helpdesk and\or IT staff to help make sure you or they installed the correct driver type, that the hardware is functional and properly connected to the computer.

  3. Once the driver\scanner is selected and loaded, you will now see the scan button also light up blue. This means that the scanner is ready to scan in a document. Click the scan button to do so.
  4. If there are no problems with the hardware, driver, or content being scanned in, you should see the scanned in document in the document view.


    • Related Articles

    • Captiva Cloud Runtime - Downloads

      You will need to install the Captiva (rebranded as OpenText Intelligent Capture in 2019) Cloud Runtime utility in order to use the scanner functionality in ApplicationXtender 16.3 and above. This component may have been included on the install disk ...

    • How to enable the Recycle bin in AppEnhancer

      If you need assistance recovering a document, please see How to recover deleted documents from an application with the recycle bin enabled The Recycle bin is disabled by default and is enabled in the application configuration. Follow these steps to ...

    • EMC Captiva WSOutput Windows Service Fails to Start

      When trying to start the EMC Captiva WSOutput service, you receive the following error message in the Event Log: Module WebServicesOutput is failing to start. Error: Could not load file or assembly 'Microsoft.Web.Services3, Version=3.0.0.0, ...

    • How to recover deleted documents from an application with the recycle bin enabled.

      The recycle bin must be enabled prior to deleting a document. See How to enable the Recycle bin in AppEnhancer If you need to recover a deleted document, follow these steps: Select the Recycled documents radio button for the document type, in ...

    • Keyboard Shortcuts available in AppXtender Web Access

      Here is a list of the available Keyboard Shortcuts in AppXtender Web Access: Open shortcut help ? Print ctrl + alt + p Previous Document alt + p Next Document alt + n Next Page alt + pagedown Previous Page alt + pageup Next Page Version alt + ⇧ + ...