Captiva Cloud Runtime - Downloads

• Popular Articles

• AppXtender Render Service or Web services fails to deliver images

  Created a new Render Server DB. We then ran component registration on all components and IIS reset. We believe the cm_rscache and cm_rsjobqueue tables also became corrupt.

• OpenText AppEnhancer AppXtender Google Chrome Issue Index Text Fields Disappearing WX-17391

  Chromium and the Chrome browser have an update, Version 114.0.5735.91, which is causing a compatibility problem with AppXtender 16.3, 16.6 and 20.3. AppXtender and AppEnhancer versions 20.4 and above are unaffected as far as we can test and are ...

• Max Request Length Exceeded error received AppXtender Web Access

  You will get this error when uploading or scanning in Web Access. Solution Details The Appxtender Web Access default file size allowed is 10 MB. However, this can be changed by editing the setting in the web.config file as follows. This should be ...

• Keyboard Shortcuts available in AppXtender Web Access

  Here is a list of the available Keyboard Shortcuts in AppXtender Web Access: Open shortcut help ? Print ctrl + alt + p Previous Document alt + p Next Document alt + n Next Page alt + pagedown Previous Page alt + pageup Next Page Version alt + ⇧ + ...

• AppXtender Render Server error when using Print Export or Email

  This often occurs when the AppXtender Rendering Server service is running under the impersonation account as opposed to the Local System and does not have the right to all needed resources to perform these tasks. Here are the steps to fix: 1. Go to ...

• Related Articles

• How to enable and use scanning for AppEnhancer or AppEnhancer Web Access

  How to enable and use scanning from Web Access Requirements Captiva Cloud Toolkit Web Access (WX) requires the installation of a plugin called Captiva Cloud Toolkit (CCT) to enable scanning. It comprises of the following. These downloads can be ...

• EMC Captiva WSOutput Windows Service Fails to Start

  When trying to start the EMC Captiva WSOutput service, you receive the following error message in the Event Log: Module WebServicesOutput is failing to start. Error: Could not load file or assembly 'Microsoft.Web.Services3, Version=3.0.0.0, ...

• OpenText Intelligent Capture: Crystal Reports Runtime requirement for Reports feature in Administrator.

  A compatible version of Crystal Reports Runtime is required to see the Reports feature in Administrator. Once the Crystal Reports Runtime has been installed, the Reports feature becomes available under the Reports / Logging pane. The table below ...

• OpenText Intelligent Capture: Scanned images are intermittently cropped or cut off on one side.

  Issue: Images scanned in through ScanPlus are intermittingly cropped or cut off on one side. Cause: Scanner or Image Processor settings could cause images to be cropped/cut off. Resolution: 1. Check if there are any detection features in the scanner ...

• OpenText Intelligent Capture - Captiva Administrator error "Database Vendor Code: 18" occurs when generating reports

  Description: Captiva Administrator displays an error when generating a report. Cause: Default database provider does not support TLS 1.2. Resolution: Install SQL Native Client driver (sqlncli.msi) Configure and run reports associated with report ...