The ability to log in to Web Access on machines other than the server as the default ApplicationXtender administrative account (SYSOP) user is disabled by default in Web Access. To enable remote login as SYSOP please perform the following steps before or after normal business hours due to the service interruption:

1.  Locate Web.CONFIG file on your Web Access Server  (C:\inetpub\wwwroot\AppXtender\Web.config)

2. Right-click on the file and choose Copy then Paste the file to make a backup of it.

3. Open the original file and search file for " SYSOPRemoteLogin" 

4. Set the value for the setting above to " true "  ( the full line will be:  <add key="SYSOPRemoteLogin" value="true"/> )

5. Save web.config file changes and close

6. Restart IIS in order for the changes to take effect